[Patient satisfaction and its related factors in Ayatollah Taleghani Hospital in 2006]

ABSTRACT

Patient satisfaction survey is an instrumental component in monitoring the hospital's quality of care, in relation to cost and services. Many studies have been conducted throughout the world to determine the patient satisfaction and its related factors. This study was carried out to evaluate patient satisfaction and its related factors. A cross sectional study was based on in-hospital patient who attended the Taleghni hospital between April 2006 and August 2006. Sample size was determined as 476 from 5021 by randomized sampling. Sample sizes in each ward were according to the proportion of hospitalized patient. Participants were interviewed privately face to face in the hospital at discharge time. Interviews were conducted by trained interviewers using pre tested questionnaires [Verona Service Satisfaction Scale- VSSS 32]. Correlation between total satisfaction and Patient's age, education] was estimated by using Pearson's Correlation. Prevalence and confidence interval [CI] of unsatisfied patient was calculated. In majority, 83% of patients were quite satisfied with their care and 1.5% was dissatisfied [CI=0.7-2.2]. 93% of patient was most satisfied with physician communication and treatment. Only 49% of patients were satisfied with nutrition status. There was no relationship between age, educational status and total satisfaction. Percentage of patient-faithfulness was 66%. 65% of admitted subjects were recommending this hospital to their friends. Patients whose in-hospital course was between 11-15 days were more satisfied with hospitalization among both sexes. In general, patients were quite satisfied with their hospital care. Further studies similar to this survey is offer to improve the quality of care and overall health-care outcomes: