Patient satisfaction; An experience at HMC-T railway hospital

ABSTRACT

To study the degree of patient satisfaction with various aspects of care in Islamic International Medical College Trust [IIMC-T] Railway Hospital, Rawalpindi. cross-sectional, descriptive. All the patients admitted to IIMC-T Railway Hospital were given a questionnaire form at the time of discharge. They were requested to give feedback regarding different aspects of services at the hospital and suggestions for improvements of services. This information is part of the hospital management information system. The data for this study was obtained from these feedback responses. Responses of patients regarding different aspects of services of the hospital were graded as excellent, good and unsatisfactory. Out of 2,709 responses, 34% were excellent, 60% good and 6% unsatisfactory. Best aspect of service was the availability of doctors in wards [84% excellent and good] and worst aspect was cleanliness of wards [12% unsatisfactory]. An anonymous satisfaction survey is a low cost, valid and reliable method of obtaining information about patient satisfaction with the services of the hospital. IIMC-T Railway Hospital is providing services to patients with a reasonable degree of patient satisfaction