[Patients satisfaction from general physicians and it's determinants in Qom [2005-2006]]

ABSTRACT

The present study was designed to evaluation of patients satisfaction and related factors from general practitioner in Qom. In a cross-sectional study sixty physicians were selected randomly by stratified sampling method. Twenty patients were selected for each physician that results in a sample of 1200 patients. Satisfaction questionnaire completed for each participants by interview. Data were analyzed with SPSS. The results revealed that the overall rate of satisfaction is 88%. The most of satisfaction rate was from physician communication. Dissatisfaction from visit time was more than other instances. We found a significant relationship between satisfaction and patient age, education, marriage, job, relationship and physician age, gender, record of service, clinic type and activity time. In general patients were satisfied from their physicians, but recommended that physicians pay attention to related factors in this research