Satisfaction of patients staying in day surgery clinic from nursing services

ABSTRACT

To examine day surgery patients' satisfaction levels with nursing services using Scale of Patient Perception of Hospital Experience with Nursing [PPHEN]. The study design was descriptive. Data were collected by the researcher in the Day Surgery clinic of a university hospital in Turkey. Participants with literacy were 18 years old and older. The sample included 148 patients agreeing to participate in the study. Data were collected using a questionnaire including socio-demographic questions for patients and PPHEN Scale, Turkish Version adapted to Turkish by Coban. The data were assessed through descriptive statistics, t-test, Man-Whitney U Test and Kruskal Wallis variance analysis. When PPHEN point averages according to age were compared, the point average for the age group of 66 years and above was 72.78 [SD=8.28], for the age group of 19 to 40, 68.26 [SD=11.6]; and the difference between these points was found statistically significant [P=0.041]. For PPHEN point averages according to patients' educational backgrounds, it was 70.50 [SD=10.19] for primary school graduates, 64.57 [SD=15.97] for university graduates; and the difference was found statistically significant [P=0.000]. In this study, it was, in general, found out that the patients were satisfied with the nursing services