Managerial Communication in Hospital Nursing: Obstacles and Strategies to Overcome Them
Online braz. j. nurs. (Online)
;
11(2)ago. 2012.
Article
in English, Spanish, Portuguese
| LILACS, BDENF
| ID: lil-663414
ABSTRACT
Aim:
understanding communication difficulties facing nurses in their general duties in a hospital context and the strategies used to overcome these difficulties.Method:
a descriptive study using a qualitative approach which included 19 nurses from a university hospital, using a vignette and semi-structured interviews for collecting data and thematic analysis as the technique for data analysis.Results:
the participants considered the main difficulties were fragmentation of work processes; work shifts; resistance to change and work team involvement. In light of these problems, a number of workshops and training programs were held covering topics such as communication, formalization of actions/conduct, and optimization of written/verbal communication.Conclusion:
the study shows the nurses need to improve their managerial communication skills by understanding the importance of interpersonal relations and skills in dealing with people.
Full text:
Available
Index:
LILACS (Americas)
Main subject:
Personnel Administration, Hospital
/
Communication Barriers
/
Interpersonal Relations
/
Nursing, Team
Type of study:
Qualitative research
Limits:
Adult
/
Female
/
Humans
/
Male
Language:
English
/
Spanish
/
Portuguese
Journal:
Online braz. j. nurs. (Online)
Journal subject:
Nursing
Year:
2012
Type:
Article
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