Las relaciones públicas como instrumento en el control de riesgos / Public relations as instrument for risks control

ABSTRACT

Medical malpractice is analyzed from the point of view of the patient. Prevention of litigations goes beyond the ability of the provider to practice good medicine. Of utmots importance are communication with the patients, learning about and providing for their needs, and maintaining harmonuouss relations that will result in satisfaction of patients with the services which they receive