Communicative process in the emergency department between nursing staff and patients: social representations
Online braz. j. nurs. (Online)
;
13(2): 139-149, 2014.
Article
in English
| LILACS, BDENF
| ID: lil-726225
ABSTRACT
Aim:
To describe and analyze the communication process established between nursing professionals (nurses and nursing technicians) and patient/family in the ER, from the perspective of professionals and patients involved.Method:
A qualitative approach based on the Theory of Social Representation was used. The sample was formed by 40 subjects; 20 nurses and 20 patients. Data were collected from May to June 2011 and, for the analysis, we used the methodological reference of the Collective Subject Discourse.Results:
The interviews were grouped into two themes communication between practitioner and patient/family and the importance of the communication process with the family for the patient's recovery.Discussion:
The representations obtained were quite similar, especially when considering the difficulties of the communication process, and restricted when reducing it to guidance and information.Conclusion:
We confirmed the relevance of communication with family in the recovery of patients...
Full text:
Available
Index:
LILACS (Americas)
Main subject:
Patients
/
Family
/
Emergency Nursing
/
Communication
/
Emergency Medical Services
Type of study:
Qualitative research
Limits:
Female
/
Humans
/
Male
Language:
English
Journal:
Online braz. j. nurs. (Online)
Journal subject:
Nursing
Year:
2014
Type:
Article
Affiliation country:
Brazil
Institution/Affiliation country:
Universidade Estadual Paulista/BR
/
Universidade Estadual de Londrina/BR
/
Universidade Estadual de Maringá/BR
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