Avaliação da assistência oftalmológica na perspectiva dos usuários / Evaluation of ophthalmologic assistance from the perspective of users
Rev. bras. epidemiol
;
19(2): 390-402, Apr.-Jun. 2016. tab, graf
Article
in Portuguese
| LILACS
| ID: lil-789559
RESUMO
RESUMO Estimou-se as prevalências da necessidade, do acesso e da insatisfação com a assistência oftalmológica entre os que a obtiveram no último ano; identificaram-se os fatores associados a essa insatisfação. Considerou-se uma amostra probabilística complexa. Conduziu-se análises descritivas, bivariadas e múltiplas com correção pelo efeito de desenho. Dos 2.582 participantes, 76% necessitavam de assistência, dentre os que necessitavam, 82,5% tiveram acesso. Dentre os que obtiveram assistência no último ano, 13,1% estavam insatisfeitos. A insatisfação foi maior entre mais velhos, os que foram andando ou de bicicleta para o local da consulta e os que relataram que foi regular/ruim/péssima a experiência de ter sido recebido e tratado com respeito, a clareza com que o prestador explicou as coisas e a liberdade que teve para escolher o seu prestador de assistência oftalmológica. A maioria necessitava e teve acesso à assistência. A insatisfação foi baixa. A idade do paciente, o meio de transporte utilizado para chegar ao local da consulta, o relacionamento paciente/profissional e a liberdade de escolha intervêm na insatisfação.
ABSTRACT
ABSTRACT The prevalence of need of, access to, and dissatisfaction with ophthalmic assistance was estimated among those who were assisted in such services in the last year; factors associated with dissatisfaction were identified. Complex probabilistic sample was used. A descriptive, bivariate, and multiple analysis with correction for design effect was conducted. Of 2.582 participants, 76% needed assistance and, of those, 82.5% possessed access to it. Among patients who received assistance in the last year, 13.1% were dissatisfied. Dissatisfaction was higher among older patients, those who went walking or cycling to the location of assistance, and those who described the following aspects as regular/bad/terrible being received and treated with respect, the clarity with which the service provider explained things, and their autonomy to choose their provider of ophthalmic assistance. Most of them was in need of and possessed access to assistance. Dissatisfaction was low. Patient's age, means of transport used to get to the local of the assistance, patient-professional relationship, and autonomy to choose are factors that interfere for the outcome of dissatisfaction.
Full text:
Available
Index:
LILACS (Americas)
Main subject:
Ophthalmology
/
Quality Assurance, Health Care
/
Quality of Health Care
/
Patient Satisfaction
/
Health Services Accessibility
Type of study:
Observational study
/
Prevalence study
/
Prognostic study
/
Risk factors
Limits:
Adult
/
Female
/
Humans
/
Male
Country/Region as subject:
South America
/
Brazil
Language:
Portuguese
Journal:
Rev. bras. epidemiol
Journal subject:
Epidemiology
/
Public Health
Year:
2016
Type:
Article
/
Project document
Affiliation country:
Brazil
Institution/Affiliation country:
Universidade Estadual de Montes Claros/BR
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