Oral health quality of the workers of a telemarketing company and their satisfaction with the treatments provided by the corporative dental insurance plan
Braz. j. oral sci
;
14(4): 311-317, Oct.-Dec. 2015. ilus
Article
in English
| LILACS, BBO
| ID: lil-797254
ABSTRACT
Aim:
To evaluate the oral health quality of the workers of a telemarketing company and their satisfaction with the dental treatments provided by the corporative dental insurance plan.Methods:
Data collection was by an online intranet questionnaire on dental service providers from Uberlândia/MG and Campinas/SP. It was addressed to 6000 associates, with objective and subjective questions, comprising the level of the telemarketing operators oral health, dental needs, satisfaction with dental care providers and the importance of having the laboral dental services provided by the company.Results:
After analysis of the results, we observed that57.52% of the workers required improvement in their oral health and 56.03% mentioned prevention as the largest need, 66.70% use the dental providers services, but only 31.34%were satisfied with them.Conclusions:
The results underscore that the workers have anintermediate level of dental needs, with prevention as top importance. Additionally, establishment of a basic attention program inside the company would increase the satisfaction and adhesionindexes of providers and the workers oral health.
Full text:
Available
Index:
LILACS (Americas)
Main subject:
Primary Health Care
/
Oral Health
/
Occupational Health
/
Dental Care
/
Insurance, Dental
/
Occupational Health Services
Limits:
Female
/
Humans
/
Male
Language:
English
Journal:
Braz. j. oral sci
Journal subject:
Dentistry
Year:
2015
Type:
Article
Affiliation country:
Brazil
Institution/Affiliation country:
Prefeitura Municipal de Uberlândia/BR
/
Universidade de Campinas UNICAMP/BR
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