Assessment of hospital services by consumers: a study from a psychiatric setting.
Indian J Public Health
;
2003 Jan-Mar; 47(1): 14-21
Article
in English
| IMSEAR
| ID: sea-109349
ABSTRACT
The present study revealed perception of forty-five patients and fifty nine family members selected from the outpatinet deptt. of a Psychiatric hospital. A semi-structured questionnaire was used. The issues like efficiency, punctuality, behaviour of doctors and other staff, waiting time, supply of draugs and diet and cleanliness of the hospital etc were enquired. More than ninety % of the patients and their escorts appreciated the services provided. Most of them (75-80%) was satisfied with supply of drugs, quality of diet, clinical care and cleanliness of the hospital. Measures for improvement were also suggested.
Full text:
Available
Index:
IMSEAR (South-East Asia)
Main subject:
Prejudice
/
Professional-Patient Relations
/
Psychiatric Department, Hospital
/
Psychiatric Nursing
/
Quality of Health Care
/
Aged
/
Female
/
Humans
/
Male
/
Waiting Lists
Type of study:
Prognostic study
/
Qualitative research
Country/Region as subject:
Asia
Language:
English
Journal:
Indian J Public Health
Year:
2003
Type:
Article
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