Consumer grievance reporting in G.M.C. Hospital, Miraj.
Indian J Public Health
;
2007 Jan-Mar; 51(1): 68-9
Article
in English
| IMSEAR
| ID: sea-109819
ABSTRACT
A cross-sectional study conducted among 400 'consumers' at G.M.C. Hospital, Miraj revealed 91% consumers had one/more grievance/s. Higher grievances reported in illiterates, lower social class, indoor patients, surgical patients. Lower grievances reported in age < 15 yrs and 31-45 yrs, rural dwellers. Sex and new / old status of patients not affected grievance- reporting. 10 grievances out of 38 were found to be of serious nature. Some grievances (e.g. post-operative complications, discharge without clinical relief, absence of counselling, cursory clinical examination etc.) might have potential as possible medical negligence.
Full text:
Available
Index:
IMSEAR (South-East Asia)
Main subject:
Socioeconomic Factors
/
Female
/
Humans
/
Male
/
Sex Factors
/
Cross-Sectional Studies
/
Adolescent
/
Age Factors
/
Patient Satisfaction
/
Adult
Type of study:
Observational study
/
Prevalence study
/
Risk factors
Country/Region as subject:
Asia
Language:
English
Journal:
Indian J Public Health
Year:
2007
Type:
Article
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