Satisfaction Among RNs With Anesthetic Services at Srinagarind Hospital

ABSTRACT

Objective: To assess the level of satisfaction among all registered nurse(RNs) (excluding anesthetic nurses) with the provision of anesthetic service at Srinagarind Hospital, Khon Kaen University,Thailand.Materials and Medthods Using purposive sampling, we selected 200 RNs from all wards at Srinagarind Hospital. Questionnaires comprised of three parts Part 1 - demographic and work place data; Part 2 - level of satisfaction among ward RNs vis-à-vis the provision of anesthetic service with focuses on a) administration ,b) service , c) knowledge, and d) personnel; and Part 3 -2 open- ended questions. The reliability was 0.92.The data were analyzed by percentage , mean and standard deviation.Results: The satisfaction among RNs from all of the wards vis-à-vis the provision of anesthetic service was high, namely a) administration 2.72 + 0.50; b) service 3.30 + 0.46; c) knowledge 2.90 + 0.45; and d) personnel 3.22 + 0.46. The open-ended questions indicated that RNs expected better communications and relationship amongst all of the members of the anesthetic team. They felt that the distributing of knowledge about anesthesiology was inadequate and would like to be better informed before serving postoperative patients.Conclusion: Overall RNs-satisfaction with anesthetic service in all wards was high (3.03 + 0.36). RNs valued good communications among the whole team and would like to be informed about each patient’s anesthesiology needs. In so doing, the RNs believed the delivery of anesthetic service would improve.Keywords anesthetic service; registered nurse; satisfaction