Utilization of health facilities at primary health centre by rural community of Pondicherry.

ABSTRACT

Background: The utilization of services at Primary Health Centre (PHC) by the community differs from place to place and changes over the time based on the availability of quality of services. It is also necessary to evaluate the utilization trend of primary health centre services by the community. Objective: to know the pattern of utilization by rural community on availability, utilization and perception of facilities at primary health center. Material and methods: A cross sectional, descriptive, community based study was done during September to November 2014 in selected sample from PHC area by interviewing 300 families on various aspects at their doorstep. The date collected from each family on the aspects such as awareness, availability, utilization and perception of facilities at primary health center. Results: More than 80% were aware about the PHC, its location and more than 75% on availability of free medicines and laboratory investigations. Many preferred to visit PHC for their ailments and waiting time for treatment was less than 30 minutes and 70% of families visited the PHC at least once since last 3 months for some kind of health problems. The common ailments were respiratory problems, fever episodes and accidental injuries. Nearly 50% were aware about the contents in the display of posters on various health education topics. Conclusion: Periodic assessment of pattern of utilization of PHC is important to improve the service utilization by the community through their involvement.