Patient Satisfaction: Key Strategies for Better Health Care Outcomes

ABSTRACT

Patient satisfaction is the key indicator for evaluation of health care system and measuring quality of care. It affects the quality of care and health outcome. Patient satisfaction is an alternate but an effective indicator to measure the success of nurses and health setting. Patient satisfaction is affected by various factors such as communication skill, interpersonal relationship, quality of care and behaviour of staff. Strategies like effective communication, transparency of health care-related information, empathetic hospital environment and prioritising quality outcome can be used for improving patient satisfaction. Meanwhile, nursing care is major component of healthcare services because nurse spends more time with patient in health care organisation. Therefore, measuring patient satisfaction with nursing care could be effective in improving quality of nursing services.