Effects of Customer Violence Experiences, Protection Systems, and Monitoring Systems on the Subjective Health Status of Workers: Focusing on Salespersons and Electronic Machine Repairers / 한국직업건강간호학회지

ABSTRACT

Purpose@#The purpose of this study was to examine the effects of customer violence experiences, protection systems, and monitoring systems on the subjective health status of salespersons and electronic machine repairers. @*Methods@#A total of 934 persons were sampled nationwide, including 582 salespersons and 352 electronic machine repairers, from March 2~30, 2020 and asked to fill out a self-reported questionnaire. @*Results@#The findings show that electronic machine repairers were more exposed to customer violence and had a weaker protection system than salespersons. They also experienced severe control from management through a monitoring system. The regression analysis revealed that verbal violence had a negative impact on the subjective health status of electronic machine repairers (p=.021). A worker protection system had significant effects on the improved subjective health status of salespersons (p=.009). Depression and fatigue had negative impacts on the subjective health status of both salespersons (depression p<.001, fatigue p<.001) and electronic machine repairers (depression p<.001, fatigue p=.002). @*Conclusion@#These findings put a greater emphasis on the need for worker protection systems to prevent workplace violence and a health promotion program to manage depression and fatigue in workplaces.