Hospital Workers' Experience with Hospital Evaluation Program: A Focus Group Study
Journal of Korean Academy of Nursing
;
: 568-579, 2011.
Article
in Korean
| WPRIM
| ID: wpr-180896
ABSTRACT
PURPOSE:
The purpose of the study was to understand and describe the hospital workers' experience related to the hospital evaluation program implemented in Korea between 2004 and 2009.METHODS:
During 2010, data were collected using focus group interviews. Four focus group interviews were held with a total of 28 hospital workers participating. All interviews were recorded and transcribed as they were spoken, and data were analyzed using qualitative content analysis.RESULTS:
Nine themes emerged from theanalysis:
1) Positive change in the necessity of the evaluation; 2) Improvement in the hospital system, facilities, and human resources; 3) Unity through cooperation among departments; 4) Nursing work overload; 5) Lack of physicians' awareness and responsibilities; 6) Unfair and unrealistic evaluation items; 7) Lack of credibility of the outcome; 8) Shifting responsibility for negative outcomes to the workers; 9) Lack of pragmatic utility.CONCLUSION:
The results of the study demonstrate that the hospital evaluation program played a key role in improving some work environments and communication among departments. At the same time, they show various negative themes resulting from the context of very authoritarian hospital systems and a connection-oriented society in Korea.
Full text:
Available
Index:
WPRIM (Western Pacific)
Main subject:
Tape Recording
/
Attitude of Health Personnel
/
Interviews as Topic
/
Focus Groups
/
Qualitative Research
/
Hospitals
/
Nursing Staff, Hospital
Type of study:
Evaluation studies
/
Qualitative research
Limits:
Adult
/
Female
/
Humans
/
Male
Language:
Korean
Journal:
Journal of Korean Academy of Nursing
Year:
2011
Type:
Article
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