Structural Modeling of Quality, Satisfaction, Value and Purchase Intention in Health Care Service / 예방의학회지
Korean Journal of Preventive Medicine
;
: 426-435, 2000.
Article
in Korean
| WPRIM
| ID: wpr-185065
ABSTRACT
OBJECTIVES:
To determine the relationships among quality, satisfaction, value and purchase intention in health care service.METHODS:
The data were gathered from out-patients who had used hospital services. They were asked to assess service quality, satisfaction, service value, and purchase intention. A total of 557 usable questionnaires were gathered. The data were analyzed using SAS version 6.12. The analytic methods employed in the study were confirmatory analysis and covariance structural analysis.RESULTS:
Service quality exhibited a significant and positive relationship with satisfaction, service value, and purchase intention. Furthermore, satisfaction had a significant and positive relationship with purchase intention. And finally, service value had a significant and positive relationship with both satisfaction and purchase intention. Based on these findings, it is evident that satisfaction was a mediator between service quality and purchase intention. Also service value played a mediating role between service quality and satisfaction.CONCLUSIONS:
These results suggest that service quality is an antecedent of satisfaction and service value, and exerts a stronger influence on purchase intentions than satisfaction and service value do. Thus, managers may need to emphasize service quality in health care.
Full text:
Available
Index:
WPRIM (Western Pacific)
Main subject:
Outpatients
/
Surveys and Questionnaires
/
Negotiating
/
Delivery of Health Care
/
Intention
/
Models, Structural
Limits:
Humans
Language:
Korean
Journal:
Korean Journal of Preventive Medicine
Year:
2000
Type:
Article
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