Correlations among Emotional Labor, Servant Leadership, and Communication Competence in Hospital Nurses / 한국직업건강간호학회지
Korean Journal of Occupational Health Nursing
;
: 57-66, 2015.
Article
in Korean
| WPRIM
| ID: wpr-201491
ABSTRACT
PURPOSE:
The purpose of this study was to identify correlations among emotional labor, servant leadership, and communication competence in hospital nurses.METHODS:
A self-administrated survey was conducted with a convenient sample of 210 nurses, using a structured questionnaire. The data were analyzed by descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficient using SPSS/WIN 20.0 program.RESULTS:
The mean emotional labor score was 3.4+/-0.60. There was very strong and negative correlation between emotional labor and servant leadership (r=-.896, p<.001). Communication competence was positively correlated with servant leadership (r=.298, p<.001) and moderately and negatively correlated with both frequency of emotional labor (r=-.166, p=.016) and the degree of attention to emotional expression (r=-.143, p=.039).CONCLUSION:
As a strategy to reduce emotional labor of hospital nurses, the findings suggest training programs for nurses to enhance servant leadership and communication competence.
Full text:
Available
Index:
WPRIM (Western Pacific)
Main subject:
Surveys and Questionnaires
/
Mental Competency
/
Education
/
Leadership
Type of study:
Prognostic study
/
Qualitative research
Language:
Korean
Journal:
Korean Journal of Occupational Health Nursing
Year:
2015
Type:
Article
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