Application of risk management in nursing management of head and neck oncology / 华西口腔医学杂志

ABSTRACT

<p><b>OBJECTIVE</b>To study the effect of risk management in nursing management of head and neck oncology.</p><p><b>METHODS</b>In 2010, risk management was applied to the nursing management of head and neck oncology through risk identification, increasing awareness of risk management, defining risk management responsibilities, strengthening the capacity of specialist nurses and emergency response, and strengthening risk control measures. Patients' satisfaction, care complaints, nursing risk occurrence, nurse praised visits between 2009 and 2010 were compared.</p><p><b>RESULTS</b>There were significant differences comparing 2009 with 2010 in patient satisfaction, care complaints, nursing risk occurs, nurse praised visits in head and neck oncology (P<0.05).</p><p><b>CONCLUSION</b>Application of risk management in nursing management will relieve care complaints and nursing risk occurrences, improve patients' satisfaction. It is worth to further promote in the clinical nursing management.</p>