Identifying Usability Level and Factors Affecting Electronic Nursing Record Systems: A Multi-institutional Time-motion Approach
Journal of Korean Academy of Nursing
;
: 523-532, 2015.
Article
in Korean
| WPRIM
| ID: wpr-35608
ABSTRACT
PURPOSE:
The usability, user satisfaction, and impact of electronic nursing record (ENR) systems were investigated.METHODS:
This mixed-method research was performed as a time-motion (TM) study and a survey which were carried out at six hospitals between August and November 2013. The TM study involved 108 nurses from medical, surgical, and intensive care units at each hospital, plus an additional 48 nurses who served as nonparticipating observers. In the survey, 1879 volunteer nurses completed the Impact of ENR Systems Scale, the System Usability Scale, and a global satisfaction scale. Qualitative and quantitative analyses were performed.RESULTS:
The mean scores for the ENR impact, system usability, and satisfaction were 4.28 (out of 6), 58.62 (out of 100), and 74.31 (out of 100), respectively, and they differed significantly between hospitals (F=43.43, p<.001, F=53.08 and p<.001, and F=29.13 and p<.001, respectively). A workflow fragmentation assessment revealed different patterns of ENR system use among the included hospitals. Three user characteristics-educational background, practice period, and experience of using paper records-significantly affected the system usability and satisfaction scores.CONCLUSION:
The system quality varied widely among the ENR systems. The generally low-to-moderate levels of system usability and user satisfaction suggest many opportunities for improvement.
Full text:
Available
Index:
WPRIM (Western Pacific)
Main subject:
Personal Satisfaction
/
User-Computer Interface
/
Nursing Records
/
Surveys and Questionnaires
/
Nursing Staff, Hospital
Type of study:
Prognostic study
/
Qualitative research
Limits:
Adult
/
Female
/
Humans
/
Male
Language:
Korean
Journal:
Journal of Korean Academy of Nursing
Year:
2015
Type:
Article
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