Outpatient consultation and care for health insurance subscribers in district health centers and the use of health insurance service at the commune health station on trial in Hanoi

ABSTRACT

This cross-sectional and retrospective study was carried out on 1,200 outpatients who were examined and treated by health insurance at 4 suburban in Hanoi from 1998 to 1999. By interviewing health staffs and these outpatients, investigating of examination and treatment by health insurance at the commune health stations, the results showed that: about 50% of the patients had health insurance card went to district health centers, resulting in overload, so that patients had to wait for long time and pay more money, and examination and treatment at the commune health station is necessary. Health insurance officers, health staffs and patients were unanimous to deploy examination and treatment by health insurance at the commune health stations