Analysis of patients' satisfaction survey for service centers in hospital's outpatient clinics / 中华医院管理杂志
Chinese Journal of Hospital Administration
; (12): 545-547, 2010.
Article
in Zh
| WPRIM
| ID: wpr-383468
Responsible library:
WPRO
ABSTRACT
The "Assessment system for spiritual civilization development of service industries in Shanghai" is called into play to guide the survey of patients' satisfaction for service centers in hospital's outpatient clinics. Survey feedback recovered is analyzed with the key driving factors analysis model and the four-quadrant analysis. This practice identified the most critical areas to improve the satisfaction for such centers, providing theoretical references for constant quality improvement in hospitals, new insights for hospital branding, and guidelines for further health reforms.
Full text:
1
Index:
WPRIM
Type of study:
Guideline
/
Prognostic_studies
/
Qualitative_research
Language:
Zh
Journal:
Chinese Journal of Hospital Administration
Year:
2010
Type:
Article