The discussion of application of key contact point in the high-quality nursing care demonstration project / 中国实用护理杂志

ABSTRACT

Objective To apply the theory of key contact point to the high-quality nursing care demonstration project in order to raise the satisfaction rate of hospitalized patients. Methods To investigate the key contact point from 142 hospitalized patients and 124 their family members by means of questionnaire, then to analyze the related items and find out the key contact point that affects the satisfaction rate, finally take proper nursing strategy. Results The whole diathesis of nursing staff was improved obviously, the awareness of service enhanced and nursing quality improved continuously the satisfaction rate of the hospitalized patients also increased. Conclusions Applying the theory of key contact point to the high-quality nursing care demonstration project can improve the satisfaction rate of hospitalized patients.