Exploration on the use of mobile Internet technology for hospital outpatient services optimization / 中华医院管理杂志
Chinese Journal of Hospital Administration
; (12): 902-904, 2014.
Article
in Zh
| WPRIM
| ID: wpr-470842
Responsible library:
WPRO
ABSTRACT
Outpatient service constitutes a key part of hospital services.In an effort to optimize services plagued by the too long waiting time in registration,payment and drug dispensary,and the too short time in seeing doctors,Beijing Friendship Hospital introduced mobile Intemet technology into hospital outpatient services.Such measures as mobile payment,and realtime push of the information of patients waiting were adopted to help with outpatients waiting at home,minimize outpatients' movement,queuing and waiting.Simplified service process and higher service efficiency proved effective in winning higher outpatient satisfaction as a result.
Full text:
1
Index:
WPRIM
Language:
Zh
Journal:
Chinese Journal of Hospital Administration
Year:
2014
Type:
Article