Design of a general evaluation scheme to measure hospital patients’satisfaction / 中华医院管理杂志
Chinese Journal of Hospital Administration
;
(12): 500-502, 2015.
Article
in Chinese
| WPRIM
| ID: wpr-476477
ABSTRACT
Patient satisfaction is an important index of hospital quality evaluation and performance evaluation.This study established multi-attribute patient satisfaction index system based on the theory of customer satisfaction index,determined the index weight by combination weighting approach,and graded the hospitals and adjusted the weights by the RSR method.A set of comprehensive evaluation scheme is initially formed,which is suitable for patient satisfaction evaluation and performance evaluation.
Full text:
Available
Index:
WPRIM (Western Pacific)
Language:
Chinese
Journal:
Chinese Journal of Hospital Administration
Year:
2015
Type:
Article
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