Application of Physical Evidence in Drugstore / 中国药房

ABSTRACT

OBJECTIVE:To provide references for the improvement of pharmaceutical service level in drugstore.METHODS:The concept of the Physical Evidence and its signification,the types and practice of the Physical Evidence in pharmaceutical service were expounded.RESULTS & CONCLUSIONS:The application of the Physical Evidence in drugstore can make the intangible service tangible,which can help improve the relation between drugstore and customers.