APPLICATION OF THE PRECEDE-PROCEED MODEL ON THE IMPROVEMENT OF JUN-IOR GUIDE NURSES'BEHAVIOR IN SERVICE / 现代医院

ABSTRACT

Objective To explore the application of the PRECEDE -PROCEED model on the improvement of junior guide nurses'behavior in service .Methods On the basis of the PRECEDE -PROCEED model, 23 junior guide nurses were accepted standardized training on behavior in service .The condition of junior guide nurses'service principle and behavior in service was investigated by using questionnaires and participant observation ; then we ana-lyzed the trends that influence behavior in service , promoted and strengthened these trends , carried out a complete training plan to provide standardized intensive training and used methods , including self-assessment , continuous su-pervision and timely feedback , to compare patients'and doctors'satisfaction, nurses'knowledge about service princi-ple, self-assessment of behavior in service and the observation of onsite service .Results After the training , the scores, in terms of patients'and doctors'satisfaction, nurses'knowledge about service principle , self-assessment of behavior in service and the observation of onsite service rose obviously .Compared with those before the training , these changes had statistical significance (p<0.01).Conclusion The PRECEDE-PROCEED model can improve junior guide nurses'behavior in service , and improve patients'satisfaction.