Development of a hospital performance scale based on patient experience / 中华医院管理杂志
Chinese Journal of Hospital Administration
;
(12): 463-466, 2017.
Article
in Chinese
| WPRIM
| ID: wpr-618830
ABSTRACT
The paper described the development stages of a hospital performance evaluation scale based on patient experience.An empirical application on 7 856 patients of 26 hospitals in four provinces in the country identified the challenges encountered in the course of its application.These include limits of patients experience,variations on the experience reports incurred by different services experienced by patients,and setting of the patient-inpatient ratio among others.Solutions proposed based on these studies aim at creating a patient experience scale tailored to Chinese patients.
Full text:
Available
Index:
WPRIM (Western Pacific)
Language:
Chinese
Journal:
Chinese Journal of Hospital Administration
Year:
2017
Type:
Article
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