Analysis of communication between the postgraduate of otorhinolaryngology and patients / 中华医学教育探索杂志

ABSTRACT

Objective To contrast the message of the state of postgraduate patient communication before or after evaluation and put forward the solution.Methods Each 200 questionnaires were randomly sampled that of patients who were hospitalized in the department of ENT department of the seconed affiliated hospital of Chongqing Medical University.Results The ratio of satisfaction was 56.43%;34.1%patients considered the communication was common,9.49%patients considered the communication was dissatisfying before evaluation,but the ratio was 78.8%,14%,7.5%respectively after evaluation.Before the evaluation,65.4%patient considered the service attitude affecting the communication,48%patient considered the behavior of the doctor affecting communication,52.5%patient considered the speech of the doctor,while after evaluation,the ratio was 12%、14.5%、23.5%respectively.Conclusion Evaluation improved the doctor patient communication,but postgraduates were required to improve speech and behavior arts.