Research on international medical service model of large comprehensive Class A tertiary hospitals / 中华医学教育探索杂志

ABSTRACT

International medical service is becoming much more popular at present with the increased exchanges between countries around the world.This paper mainly analyzes the characteristics and practical measures taken by the international department of some large comprehensive class A tertiary hospitals in regard to customer orientation,service features,facility and environment building,talent team building and foreign communications,management and credentials,and insurance cooperation.It is found out that thecustomers are ambassadors,counselors,foreign workers and their family members,foreigners for business visits or foreign tourists;appointment service,one-stop service and other special service are provided;separate clinical area or room of international elements are installed;they continually enhance foreign exchanges and improve language skills and foreign culture cognitions of team members;they have particular management modes and operate with international standards;they cooperate with international insurance companies.The mode of international medical service is thus concluded on the analysis.