Development of an evaluation index system for service quality of patients for patient safety / 中华护理杂志

ABSTRACT

Objective To develop a scientific and practical index system to evaluate service quality of patients for patient safety.Methods Using literature research method,expert group discussion,Delphi method and percentage weight method to determine the index system.Results For two rounds of surveys,the recovery rate of questionnaire was 88.46％ and 84.62％,respectively;the authority coefficients were 0.837 and 0.842,respectively.In the second round,variation coefficients of each item ranged from 0 to 0.213,and coefficient coordination were 0.429.The index system consisted of 6 first-level indexes,9 second-level indexes and 26 third-level indexes.Conclusion A scientific and reliable index system to evaluate service quality of patients for patient safety was developed,which provides a scientific assessment tool for the evaluation of service quality of patients for patient safety.