Survey on satisfaction with community health service among residents in Beijing Yuetan subdistrict / 中华全科医师杂志

ABSTRACT

Objective To survey on the satisfaction with community health service among residents in Beijing Yutan subdistrict and its influencing factors.Methods From February 2017 to April 2017,a questionnaire survey was carried out among 829 residents over 15 years old in Beijing Yuetan community.The overall satisfaction with the community health service was surveyed,and its correlations with sex,age,educational level,occupation,medical insurance type,family per capita income,and chronic diseases of residents were analyzed.Results The satisfaction rates with various items of community health services were all above 75％,except that of drug types and facilities.The satisfaction with nursing service,service attitude,communication,equipment,convenience,waiting time and institutional environment was correlated with the age of the residents (x2 =14.913、16.144、13.966、14.279、15.208、23.590、13.746,P ＜ 0.05),but not correlated with the educational level of residents (P ＞ 0.05).There were significant differences in satisfaction with nursing service,convenience,waiting time and institutional environment among residents with different occupations (x2 =7.379,14.837,9.471,14.837,P ＜ 0.05);there was significant difference in satisfaction with drug types among the residents with different payment methods (x2 =11.405,P ＜ 0.05),and there was significant difference in the satisfaction with image accuracyandthe facilities among residents with different family income (x2 =9.808,10.117,P ＜ 0.05).The satisfaction degree with medical care,nursing service,communication,image accuracy,equipment,andwaiting time was significantly different among residents with different chronic diseases (x2 =4.387,5.285,9.908,11.622,3.903,6.285,P ＜ 0.05).Conclusion The overall satisfaction with the community health service among Yuetan residents is high;however,more attention should be paid to the health management for women and elderly patients and patients with chronic disease and low income.