Gender-Specific Association between Emotional Labor and Health-Promoting Behavior in Call Center Workers
Korean Journal of Health Promotion
;
: 79-89, 2020.
Article
| WPRIM
| ID: wpr-836542
ABSTRACT
Background@#This study aimed to examine whether emotional labor was significantly associated with health-promoting behaviors among both women and men at call center workers. @*Methods@#A cross-sectional, correlational study was conducted among 709 workers (470 women and 239 men) at K call center workplace in Seoul, South Korea. Emotional labor and health-promoting behaviors were measured using the Emotional Labor and Health Promoting Lifestyle Profile-II (HPLP-II). @*Results@#Of all the call center workers, the average score of emotional labor was 3.5 out of 5.0. Women had a higher average emotional labor score (3.6 points) than men (3.5 points). The average score of health-promoting behaviors was 2.0 out of 4.0 in the overall workers and each group of women and men workers, respectively. Emotional labor was significantly associated with health-promoting behaviors among each group of women and men. Among women workers, emotional labor was significantly negatively associated with the spiritual growth and stress management subscales of the HPLP-II, while among men workers, it was significantly negatively associated with all HPLP-II subscales. @*Conclusions@#Emotional labor may be associated with health-promoting behaviors and its associations with the subscales of health-promoting behaviors may differ by gender. Therefore, nursing strategies for reducing emotional labor should be concerned in the context of gender-specific associations with emotional labor.
Full text:
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Index:
WPRIM (Western Pacific)
Journal:
Korean Journal of Health Promotion
Year:
2020
Type:
Article
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