Application of pdca circulation management in performance management of clinical pharmacists in gynecology and obstetrics hospital / 中国药学杂志

ABSTRACT

OBJECTIVE: To establish an effective performance appraisal system for clinical pharmacists, based on the characteristics of clinical pharmacy work in obstetrics and Gynecology hospitals. METHODS: According to the method of PDCA cycle, the satisfaction degree of clinical pharmacists for performance appraisals were investigated to find out the problems; the reasons were analyzed and countermeasures were made out, checked and implemented. Finally, the satisfaction degree of clinical pharmacists on performance appraisal and the annual key performance appraisal indicators were compared before and after the implementation of PDCA circulation. RESULTS: The unsatisfactory rate of clinical pharmacists to the existing performance appraisal system was 62.5%. The 87.5% of clinical pharmacists believed that it was necessary to revise the existing performance appraisal system. According to the results of the investigation, the system of clinical pharmacists' grade recognition is established first, and the responsibilities of clinical pharmacists at different levels are established according to the difficulty of clinical pharmacy work. According to the post responsibilities of clinical pharmacists at different levels, the performance appraisal forms of clinical pharmacists are designed, and the performance appraisal items are deducted monthly for publication. Through the implementation of various measures, the satisfaction rate of clinical pharmacists to the new performance appraisal was 100%. Annual key assessment indicators such as adverse reactions reporting, participation in multidisciplinary joint clinics, publication of articles, project establishment and patent application were higher than the same period last year(P < 0.001). CONCLUSION: The application of PDCA cycle management method can improve the performance appraisal management mode of clinical pharmacists, improve the efficiency and quality of clinical pharmacists, and promote the improvement of clinical pharmaceutical care and scientific research level in our hospital.