Patients' experiences and level of satisfaction on the care rendered by student nurses

ABSTRACT

@#Understanding the patients' views on the care they receive is essential for the development of quality health care services. The study aimed to determine the patients' experiences and level of satisfaction on the care rendered by student nurses in the medical and surgical wards of a private hospital . Furthermore, it determined any significant difference in the patients' experiences and level of satisfaction when grouped according to demographic variables. A descriptive research design was utilized in the study. The participants were recruited from the medical and surgical wards of the hospital from September 5 to October 15, 2016. A total of 100 patients who received care from the student nurses for a minimum of 2 days were included in the study. The Newcastle Satisfaction with Nursing Scale (NSNS) was used to determine the patients' experiences and level of satisfaction on the care rendered by student nurses. Frequency, percentage, mean score, T-test, and ANOVA were utilized for the data analysis. Results showed that patients' experiences were above good (category mean of 4.97) and were completely satisfied (category mean of 3.53) with the care rendered by the student nurses. A significant difference was also found between the highest educational attainment and patients' experiences (P< 0.05). These findings are important in improving the quality of care rendered to the patients by student nurses. Furthermore, it helps the nursing education in determining and enhancing the competencies of the students in some focused areas.