A Study on Communication Ability and Empathy According to General Characteristics of Clinical Nurses / 의료커뮤니케이션

ABSTRACT

Purpose@# The purpose of this study is to identify the degree of communication and empathy of clinical nurses and to identify the differences in empathy and communication skills according to the general characteristics of clinical nurses. @*Methods@# A total of 316 nurses were recruited from five hospitals. The data were analyzed using SPSS 21.0 with real number, percentage, mean, t-test, ANOVA, and Pearson’s correlation. @*Results@# According to the results of this study, the general characteristics that were statistically significant in the difference in communication ability according to general characteristics were age, clinical experience, position, and number of hospital beds. There was a statistically significant difference in empathy ability according to clinical experience, department, place of work, and number of hospital beds. @*Conclusion@# Based on the results of this study, an intervention program to improve communication and empathy should be developed in consideration of the statistically meaningfully interpreted general characteristics to improve communication and empathy so that patient-centered nursing can be achieved.