Improving Dental Service Utilization Rate Using a Proactive Telephone-Based Scheduling Strategy in Primary Healthcare
Pesqui. bras. odontopediatria clín. integr
;
20: e5043, 2020. tab, graf
Artículo
en Inglés
| LILACS, BBO
| ID: biblio-1056895
ABSTRACT
Abstract Objective:
To determine the effect of a proactive telephone-based scheduling strategy to improve dental service utilization rate in primary healthcare. Material andMethods:
A retrospective study was carried out based on the dental appointments' records of a primary healthcare center before-strategy and after-strategy periods. The variables studied for both periods were the number of dental appointments requested, dental appointments undergone, no-shows, and available quotas. Data collection was performed by two researchers between May and June 2018. Descriptive statistics were used to calculate the absolute and relative frequencies.Results:
A total of 10,193 records of dental appointments were registered within the two periods. After-strategy period, dental appointments undergone increased by 16,7%, no-shows decreased by 3%, and available quotas decreased by 21.3%.Conclusion:
A proactive telephone-based scheduling strategy increased the dental service utilization rate in primary healthcare.
Texto completo:
Disponible
Índice:
LILACS (Américas)
Asunto principal:
Citas y Horarios
/
Atención Primaria de Salud
/
Odontología en Salud Pública
/
Servicios de Salud Dental
Tipo de estudio:
Estudio observacional
/
Factores de riesgo
País/Región como asunto:
America del Sur
/
Chile
Idioma:
Inglés
Revista:
Pesqui. bras. odontopediatria clín. integr
Asunto de la revista:
Odontología
Año:
2020
Tipo del documento:
Artículo
País de afiliación:
Chile
Institución/País de afiliación:
Universidad de Concepción/CL
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