How do patients perceive and expect quality of surgery, diagnostics, and emergency services in tertiary care hospitals? an evidence of gap analysis from Pakistan
Oman Medical Journal. 2017; 26 (3): 297-305
en Inglés
| IMEMR
| ID: emr-188547
ABSTRACT
Objectives:
Service quality is one of the important gears to appraise services and determine the gray areas that need improvement. In countries with a resource-poor health system, the first step of measuring quality is yet to be taken. This study seeks to inform policy makers in developing contextual service quality models by identifying service quality gaps in tertiary care teaching hospitals using patients' perspective.Methods:
A cross-sectional study was performed using multistage cluster sampling, and a modified version of the SERVQUAL [SERV-service, QUAL-quality] instrument was administered to determine patient's expectations and perceptions. A total of 817 completed questionnaires were obtained from patients and/or their attendants using convenience sampling
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Índice:
IMEMR (Mediterraneo Oriental)
Asunto principal:
Percepción
/
Calidad de la Atención de Salud
/
Escolaridad
/
Servicio de Urgencia en Hospital
/
Brechas de la Práctica Profesional
/
Hospitales de Enseñanza
Tipo de estudio:
Sintesis de evidencia
Límite:
Adolescente
/
Adulto
/
Anciano
/
Niño
/
Child, preschool
/
Femenino
/
Humanos
/
Lactante
/
Masculino
/
Recién Nacido
Idioma:
Inglés
Revista:
Oman Med. J.
Año:
2017
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