Evaluation of hospital services by urological patient's home visit

ABSTRACT

To improve the quality of life of the patients by assessing the level of hospital services and benefits to the patients. 2]. To know the sufferings of the patients and their relatives. Mayo Hospital Lahore. May 16, 1995 - Sep 8, 1995. Case study. 52 patients were visited at their own homes in different localities of Lahore, after their treatment and discharge from the ward to discuss their experiences during their stay in the hospital in a relaxed and homely atmosphere. 60% of the patients belonged to very poor class earning less than Rs.3000/month, 80% were residing in smaller than 5 marla houses. 67% had their own houses and usually stuffed with their relatives. 60% were supporting their whole families. Only 46% of the patients had overall good impression about the services and facilities provided to them. 60% of the doctors and 40% of the nurses were responsive respectively. 60% of the patients had to stay in the hospital for up to 10 days and spend up to Rs. 6000.00 for their treatment. The main objection of the patients was the lack of communication from the staff. Improvement in hospital services will really effect positively the quality of life of the patients