User's perception of the health ombudsman service: a descriptive research
Online braz. j. nurs. (Online)
;
11(3)dec 21, 2012. tab
Artículo
en Inglés, Español, Portugués
| LILACS, BDENF
| ID: lil-673958
ABSTRACT
Aim:
To evaluate the users' perception of the health ombudsman service.Method:
This descriptive study in an institution in traumatology and orthopedics in the city of Rio de Janeiro, in 2010. The instrument used was validated using the face validity process.Result:
Of the 155 users interviewed, only 97 said they would knew about the ombudsman service. 60% of them believed that the ombudsman could be used to make complaints, while the perception that it could be used to praise the health service accounted for 42.6% of the opinions.Discussion:
The knowledge of user perception should be valued as part of study of interpersonal relationships in the context of the health service, and as an instrument of social control.Conclusion:
The study highlights the ombudsman as a mechanism for inducing change because it allows the participation of users through the manifestation of their expectations and needs, creating indicators for process improvement.
Texto completo:
Disponible
Índice:
LILACS (Américas)
Asunto principal:
Calidad de la Atención de Salud
/
Evaluación en Salud
/
Enfermería
Límite:
Femenino
/
Humanos
/
Masculino
Idioma:
Inglés
/
Español
/
Portugués
Revista:
Online braz. j. nurs. (Online)
Asunto de la revista:
Enfemeria
Año:
2012
Tipo del documento:
Artículo
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