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Oral health quality of the workers of a telemarketing company and their satisfaction with the treatments provided by the corporative dental insurance plan
Martins, Cristiane dos Santos; Queluz, Dagmar de Paula.
  • Martins, Cristiane dos Santos; Prefeitura Municipal de Uberlândia. Health Secretary. Uberlândia. BR
  • Queluz, Dagmar de Paula; Universidade de Campinas ­ UNICAMP. Campinas. BR
Braz. j. oral sci ; 14(4): 311-317, Oct.-Dec. 2015. ilus
Artículo en Inglés | LILACS, BBO | ID: lil-797254
ABSTRACT

Aim:

To evaluate the oral health quality of the workers of a telemarketing company and their satisfaction with the dental treatments provided by the corporative dental insurance plan.

Methods:

Data collection was by an online intranet questionnaire on dental service providers from Uberlândia/MG and Campinas/SP. It was addressed to 6000 associates, with objective and subjective questions, comprising the level of the telemarketing operators’ oral health, dental needs, satisfaction with dental care providers and the importance of having the laboral dental services provided by the company.

Results:

After analysis of the results, we observed that57.52% of the workers required improvement in their oral health and 56.03% mentioned prevention as the largest need, 66.70% use the dental providers’ services, but only 31.34%were satisfied with them.

Conclusions:

The results underscore that the workers have anintermediate level of dental needs, with prevention as top importance. Additionally, establishment of a basic attention program inside the company would increase the satisfaction and adhesionindexes of providers and the workers’ oral health.
Asunto(s)


Texto completo: Disponible Índice: LILACS (Américas) Asunto principal: Atención Primaria de Salud / Salud Bucal / Salud Laboral / Atención Odontológica / Seguro Odontológico / Servicios de Salud del Trabajador Límite: Femenino / Humanos / Masculino Idioma: Inglés Revista: Braz. j. oral sci Asunto de la revista: Odontología Año: 2015 Tipo del documento: Artículo País de afiliación: Brasil Institución/País de afiliación: Prefeitura Municipal de Uberlândia/BR / Universidade de Campinas ­ UNICAMP/BR

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Texto completo: Disponible Índice: LILACS (Américas) Asunto principal: Atención Primaria de Salud / Salud Bucal / Salud Laboral / Atención Odontológica / Seguro Odontológico / Servicios de Salud del Trabajador Límite: Femenino / Humanos / Masculino Idioma: Inglés Revista: Braz. j. oral sci Asunto de la revista: Odontología Año: 2015 Tipo del documento: Artículo País de afiliación: Brasil Institución/País de afiliación: Prefeitura Municipal de Uberlândia/BR / Universidade de Campinas ­ UNICAMP/BR