Patients' satisfaction with hospital care in a referral institute in Manipur.

ABSTRACT

A cross-sectional study was conducted to determine the level of patients' satisfaction with hospital care in Regional Institute of Medical Sciences, Imphal among inpatients during the month of May 2007. Interview schedule was developed covering certain domains regarding patients care. Overall satisfaction level was determined by using a summated Likert score. Most of the patients (260, 74.1%) were satisfied with the overall care received. Patients were found to be unsatisfied in the domains pertaining to admission procedure (145, 41.3%), comfort and cleanliness (164, 46.7%), food service (194, 55.3%). Patient admitted in the Obstetrics and Gynecology ward showed a significantly higher level of dissatisfaction as compared to patients from other departments (p<0.03).