Factors influencing the management of test turnaround time in emergency service.

ABSTRACT

By studying the turnaround time (TAT) of two emergency service laboratories for a period of five years, it was found that decentralized management is preferable since it enables more rapid solution of problem and speed which meets the purpose of each service. Factors involved in stat services are the selection of methodology, pre analytical, analytical and post analytical processes related to the utility of the work area, laboratory layout design, and the training of personal having a good attitude forwards service. Other factors are communication and relationship between teams in the laboratory and outside the laboratory or those related to planning for preventive and retrospective quality monitoring in laboratory service.