Dimensions of Consumer Ratings of a Hospital Outpatient Service Quality / 예방의학회지
Korean Journal of Preventive Medicine
;
: 495-504, 2000.
Artículo
en Coreano
| WPRIM
| ID: wpr-185058
ABSTRACT
OBJECTIVES:
To examine various dimensions of consumer ratings of health care service with factor analysis and to find which factors influence the overall quality of health care service.METHODS:
A cross-sectional study was conducted on outpatients of a general hospital located in Sungnam City. A self-administered questionnaire was used to assess the consumer? ratings of health care service received. The response rate was 92.8% with a total of 537 persons completing the questionnaire. Factor analysis was performed on 34 items evaluating the quality of health care service. Items were grouped into 5 dimensions as a result of factor analysis and the reliability and validity of influence on patient service assessment were evaluated for each dimension.RESULTS:
The 5 dimensions were as follows ; 1) physician services, 2) non-physician services, 3) process 4) facilities, and 5) cleanliness. A positive correlation with the quality of health care service was found for the dimensions of non-physician services and process, while no significant correlation was found for the dimensions of physician services, facilities, and cleanliness.CONCLUSIONS:
The result of this study may provide basic information for the development of future self-administered questionnaires of consumer ratings and for the evaluation of quality improvement activities in hospital outpatient settings.
Texto completo:
Disponible
Índice:
WPRIM (Pacífico Occidental)
Asunto principal:
Pacientes Ambulatorios
/
Calidad de la Atención de Salud
/
Estudios Transversales
/
Encuestas y Cuestionarios
/
Reproducibilidad de los Resultados
/
Análisis Factorial
/
Comportamiento del Consumidor
/
Atención a la Salud
/
Mejoramiento de la Calidad
/
Hospitales Generales
Tipo de estudio:
Estudio observacional
/
Estudio de prevalencia
/
Factores de riesgo
Límite:
Humanos
Idioma:
Coreano
Revista:
Korean Journal of Preventive Medicine
Año:
2000
Tipo del documento:
Artículo
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