Attributes of User-centered Evaluation for Health Information Websites / 대한의료정보학회지
Journal of Korean Society of Medical Informatics
;
: 429-440, 2004.
Artículo
en Coreano
| WPRIM
| ID: wpr-21143
ABSTRACT
OBJECTIVE:
Despite of increasing number of websites for health information, there have been few studies on the issues of enhancing the service quality of health information websites. In this article, we examine and identify the key service attributes of the websites for health information, thereby providing a direction to improve the website service quality.METHODS:
The research takes three steps to identify customers' requirements for health information websites. Starting from a comprehensive literature review and brainstorming, we narrow down the possible candidates of key service attributes as going through the steps. Lastly, conducted is an extensive customer survey followed by multivariate statistical analyses such as reliability tests, principal component analysis, discriminant analysis, etc.RESULTS:
Based on 250 questionnaires completed through the online survey, derived are 9 key service attributes for efficient operations of healthcare websites. These include reliability, information transparency, customer care, capability, publicity, ease-of-use, security and integrity, responsiveness, and elucidation.CONCLUSION:
The research results presented in the paper will provide an efficient way of operating healthcare websites. Moreover, the insights from the study will be a good stepping? stone toward a marketing strategy for the website providers under a fierce competition.
Texto completo:
Disponible
Índice:
WPRIM (Pacífico Occidental)
Asunto principal:
Análisis Discriminante
/
Encuestas y Cuestionarios
/
Análisis de Componente Principal
/
Atención a la Salud
/
Mercadotecnía
Idioma:
Coreano
Revista:
Journal of Korean Society of Medical Informatics
Año:
2004
Tipo del documento:
Artículo
Similares
MEDLINE
...
LILACS
LIS