Innovation study on digital hospital management platform for client relationship / 中华医院管理杂志
Chinese Journal of Hospital Administration
;
(12): 816-818, 2008.
Artículo
en Chino
| WPRIM
| ID: wpr-381320
ABSTRACT
It is inevitable for hospitals to introduce the concept of hospital client relationship management in order to upgrade service quality.The large population and number of visits of patients have been the bottle-neck for hospitals to implement management of hospital client relationship.Digital technologies make it possible for the hospital to utilize the internal clinical data systems inside the hospital and the communication platforms outside the hospital so as to implement functions of instant interaction and collective management such as one-to-one conversation,SMS,voice messages,emails,etc.This paper has addressed the features of hospital client relationship management,the structure and major functions of a digital platform for hospital client relationship management and its implications and conclusions.
Texto completo:
Disponible
Índice:
WPRIM (Pacífico Occidental)
Idioma:
Chino
Revista:
Chinese Journal of Hospital Administration
Año:
2008
Tipo del documento:
Artículo
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