Performance indicator system of a pharmaceutical supply chain built on balanced score card / 中华医院管理杂志

ABSTRACT

Objective To build an indicator system of pharmaceutical supply chain performance using the theory of balanced scored card(BSC). Methods A preliminary indicator system was built by way of literature analysis during February-October of 2017, with a formal questionnaire prepared by means of the questionnaire test method. Two rounds of expert consultation were carried out in Delphi method, and the statistical analysis method was used to determine the index weight and the reliability, with the system applied. Results Such a system consisted of seven level-1 indicators and 22 level-2 indicators. The content efficiency index of the system was 0.833, and the total Cronbach a index was 0.892, indicating satisfactory efficiency and reliability. Conclusions This system established in the study proves scientific and feasible, and can provide reference for hospitals to improve their performance of the pharmaceutical supply chain.