Framework on non-technical service competences of rural family doctors / 中华医院管理杂志

ABSTRACT

The current rural family doctor contracted services are plagued by such problems as discontinuity and inefficient supply, making the improvement of the family doctor′s non-technical service capabilities a key to promoting the development of rural family contract services. With the help of situationist theory, the authors classified the non-technical service capabilities of rural family doctors as service empathy, information management, relationship management, service management, and external contact. They on which built a framework of non-technical service capabilities of rural family doctors along with analysis, to empower their non-technical service capabilities.