Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis
Pesqui. bras. odontopediatria clín. integr
;
23: e200098, 2023. tab, graf
Article
Dans Anglais
| LILACS, BBO
| ID: biblio-1507023
ABSTRACT
ABSTRACT Objective:
To determine the effect of the quality of dental health services based on dimensions of empathy and responsiveness to patient satisfaction in urban and rural areas in Bone District, Indonesia. Material andMethods:
This survey used an analytical observational method with a pilot pathfinder survey design. The total of participants included in this survey was 442, with 223 in the urban area and 219 in the rural area. This survey was held on 25 February - 1 March 2019. The Mann-Whitney test was applied, adopting a significance level of 5%.Results:
Empathy and responsive dimensions in urban (3.58 ± 0.94 and 3.50 ± 0.94) and rural (3.43 ± 0.99 and 3.63 ± 0.86) areas were in the moderate category. The administration staff was able to complete administrative procedures, and the Dental assistant responded promptly to the patient's request and needs.Conclusion:
The quality of empathy and responsiveness dimensions in dental treatment fall in the moderate category for urban and rural areas; this means that empathy and responsiveness dimensions in dental service in hospital/public health need to be improved.
Texte intégral:
Disponible
Indice:
LILAS (Amériques)
Sujet Principal:
Satisfaction personnelle
/
Qualité des soins de santé
/
Satisfaction des patients
/
Assistants dentaires
/
Besoins et demandes de services de santé
Limites du sujet:
Adolescent
/
Adulte
/
Adulte très âgé
/
Femelle
/
Humains
/
Mâle
Pays comme sujet:
Asie
langue:
Anglais
Texte intégral:
Pesqui. bras. odontopediatria clín. integr
Thème du journal:
Dentisterie
Année:
2023
Type:
Article
Pays d'affiliation:
Indonésie
/
Malaisie
Institution/Pays d'affiliation:
Hasanuddin University/ID
/
National University of Malaysia/MY
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