[Empowerment position in Tehran social security hospitals based on the organizational excellence model [The EFQM]]

The purpose of this research, according to legal requirements for applying the model as national productivity model, has been assessment of empowerment in Tehran Social Security Organization Hospitals Based on The Organizational Excellence Model [EFQM]. The method of this research is descriptive and cross-sectional. This research had been done in Alborz and panzdah khordad varamin hospitals. Data gathering tool was the EFQM questionnaire that had been completed during group working sessions, interview with leaders of the hospitals and referring to necessitous units. Research data had been gathered according to five empowerment criteria in the hospitals. Alborz hospital has had the higher score in leadership criterion [46.1%], policy and strategy [50.6%] processes [61%]. Panzdah khordad hospital has had the higher score in people [47.39%], partnership and resources [49.5%]. Totally, the finding shows that Panzdah khordad hospital had been higher score 254.35 and then Alborz hospital with 235.46 scores. Assessment of hospital performance based on empowerments, according to European Organizational Excellence Model, is the first empirical experience in hospitals of our country. The findings have showed that European Organizational Excellence Model and empowerment segment of the model is very applicable in health care. Benchmark and supervision to hospital performance will be possible by using the model especially in management attention and follow up to hospital and people empowering that facilitate to reach the organizational goals and results